# Support Messenger

Support Messenger enables real-time communication between Incident IQ users. Easily start chat threads with requestors that are tied to tickets, or begin group chats with agents to tackle projects with a team.

- **Stay organized with threads tied to tickets:** Agents can message directly with requestors about a ticket as it’s being worked. Messages can be tied to specific help requests, with message transcripts visible in the Ticket Timeline.
- **Send and receive important information with ease:** Easily drag and drop files, share screenshots, link Knowledge Base articles, and even use emojis.
- **Keep everyone in the loop:** Users attached to a message will receive notifications about new messages when they’re away.
- **Reply to messages anywhere in Incident IQ:** Messages can easily be accessed anywhere in Incident IQ. View and reply to incoming messages in the message window, without needing to navigate to a different page.

Incident IQ is the leading school software platform purpose-built for K-12 workflows. Featuring asset management, help ticketing, human resources, facilities maintenance solutions, and more; Incident IQ improves efficiency, minimizes classroom disruptions, and creates safe, productive learning environments.