Get help, explore resources, and connect with support for your Incident IQ products.
Students, parents, and teachers: contact your school's help desk directly for support.
Trusted by 2,000+ K-12 districts in all 50 states
We’re here to help, however you contact us. For the quickest response, use the in-app chat to get rapid answers to common questions or connect with an iiQ support teammate when needed.
For the fastest response, submit a request through the in-app iiQ Support Bot.
Available 24/7.
Email us at support@incidentiq.com.
Available Monday through Friday,
8 a.m. to 8 p.m. ET.
Call us at (866) 899-9169.
Available Monday through Friday,
8 a.m. to 8 p.m. ET.
Use the in-app messenger to submit a request directly to the iiQ support team. This is the fastest way to get help.
Select the chat icon located in the bottom-right corner of the Incident IQ Platform to launch the support experience.
Within the support widget, select “Ask a question” to begin chatting with the iiQ Support Bot.
Enter your question, issue details, or request in the chat. Include as much information as possible, including screenshots, affected users or systems, and when the issue occurred, so the iiQ support team can answer your questions and address any issues quickly.
If you need more help, the iiQ support team will continue the conversation and escalate your issue to a support request without requiring you to repeat previous details.
Everything you need to get the most out of iiQ, from training to troubleshooting guides to product updates, and more
Build skills and earn certifications through structured, self-paced training.
Find answers, search troubleshooting guides, and connect with other iiQ users.
Stay current on product news, best practices, and tips from the iiQ team.
Incident IQ is the leading school software platform purpose-built for K-12 workflows. Featuring asset management, help ticketing, human resources, facilities maintenance solutions, and more; Incident IQ improves efficiency, minimizes classroom disruptions, and creates safe, productive learning environments.
Support
How can we help?
How to contact Incident IQ support
In-App Support
IN-APP SUPPORT PROCESS
How to get help using the iiQ Support Bot
STEP ONE
Open the iiQ Support Bot
STEP TWO
Select “Ask a question”
STEP THREE
Describe your question or issue
STEP FOUR
Continue with support if needed
Learn more. Go further.
iiQ Academy
iiQ Community & Knowledge Base
Blog & Updates
Frequently asked questions
Where do I submit a support request?
Use the in-app messenger within the Incident IQ Platform to submit a support request. This routes your issue directly to the iiQ support team for the fastest response.
Who should contact Incident IQ support?
District administrators and authorized platform users should contact the iiQ support team. Students, parents, and faculty should contact their school’s help desk.
What information should I include in my support request?
Include a clear description of the issue, steps to reproduce it, affected users or systems, screenshots if available, and when the issue occurred. The more details you provide, the faster the iiQ support team can investigate and assist.
Can I contact support without logging into the platform?
Yes. You can email support@incidentiq.com or call (866) 899-9169 if you cannot access the platform.
Where can I find training or learn how to use Incident IQ?
Visit Incident IQ Academy for structured training or the Incident IQ Community for documentation and guides.